FAQ & Policies

Useful Information About the Hotel

Have any questions about the hotel? Take a look at our most frequently asked questions below. If you can’t find the information you’re looking for, don’t hesitate to contact us.

Reservations

  • What are the taxes on my reservation?  
    • WA State Lodging Tax: 8.7% 
    • Richland City Lodging Tax: 2% 
    • Tourism Tax: $3 per day 
  • What is the credit authorization at check-in?  
    • We have a $200 incidental hold with a Credit Card 
  • What is the guestroom cancellation policy?  
    • Guests must cancel their reservation at least 24 hours prior to their stay to receive a full refund.  
  •  Is there a minimum age requirement to check-in?  
    • Yes, the minimum age requirement to check-in is 18 years old. 
  •  I have questions about my bill. Who do I call?  
  • I booked on a website other than lodgeatcolumbiapoint.com, and I need to make a change to my reservation. How do I do this?  
    • Contact us, or better, call your 3rd party reservation agent directly. We have very little power to make changes to reservations booked via a 3rd party.  
  • Do you offer late check-out?  
    • We do not offer late check-out, but you are welcome to use the facilities in the hotel after you are out of your room. That would include Drumheller’s Food & Drink, fitness center, and pool access via a separate key from the front desk 

General

  • What time is check-in and check-out?  
    • Check-in time is 4PM. Check-out time is 12 PM each day. 
  •  Do you offer early check-in or late check-out?  
    • We always try our best to accommodate but we cannot guarantee it.  
  •  Can I store my bags before I check-in or after I check-out?  
    • We will happily store your bags as a courtesy after you check-out or before you are able to check-in. 
  •  What are the options for parking?  
    • We offer complimentary parking for our overnight guests on property 
  •  Can I have a package sent there before my arrival?  
    • Yes, please have the label read your name and The Lodge at Columbia Point. 
  • Does The Lodge at Columbia Point offer electric vehicle charging?  
    • We offer extension cords but do not yet have a proper EV charging station.  
  •  Is The Lodge at Columbia Point pet-friendly?  
    • We are a pet-friendly hotel with limited pet-friendly rooms on specific floors. A $40 pet fee applies per pet, per stay.
  •  What’s the best way to pay for my reservation?  
    • We prefer that you pay by Credit card, but we accept cash with a required $500 cash deposit for incidentals.  
  •  Is smoking allowed on property?  
    • There are designated Smoking areas outside the hotel on the ground level 
  •  Do you offer extra beds or cribs?  
    • We offer rollaway beds as well as Pack n’plays. All subject To availability.
  • Where can I buy Gift Certificates?  
    • Drumheller’s gift cards can be purchased using this link here.  
    • The Lodge At Columbia Point can be purchased using this link here.
    • Columbia Point Spa can purchased using this link here.

Amenities

  • Do you have a restaurant or bar?  
    • Yes, we do have a restaurant and a separate bar, plus in room dining and pool service 
  •  Do you have a fitness center?  
    • Yes, located on the first floor. Our fitness center is open 24/7 
  • How much do you charge for high speed/Wi-Fi internet access?  
    • We offer complimentary Wi-Fi. 
  •  Do you have an outdoor space?  
    • Yes, we have a small restaurant patio, a small bar patio and an open-air swimming pool area.  
  •  Do you have a business center?  
    • No, we do not 
  • Do you have a pool? If so, what are the hours?  
    • Yes, our pool is open from 7 AM to 10 PM 
  • Do you have a spa? What are the hours and treatments available?  
  • How do I send wine, chocolates, or gifts to a guestroom?  
    • Please reach our Front Desk at (509) 713-7423 for all add-on requests. 
  • What amenities are in the Guest Rooms?  
    • Television 
    • Fireplace 
    • Glass Two-Chair Table 
    • In-Room Safe 
    • Wet Bar (Includes, Microwave, Mini Fridge, Coffee Pot and sink) 

Accessibility

  • Does The Lodge at Columbia Point have Accessible Rooms?  
    • We offer a variety of ADA Guestrooms. 
  •  Where can I find additional accessibility information?  

Meetings & Events

  • Do you host meetings and events? If so, how can I book?  
  • Do you offer special group rates?  

Things To Do

  • What are the top area attractions near the hotel?  
  •  What restaurants/wineries/breweries are nearby the hotel?  
    • Anthony’s, LuLu’s, Perch Cantina, Budd’s Broiler, Applebee’s, plus various eateries offering local and international cuisine within a 3-mile radius of the hotel.